Passenger Terms & Agreement
Effective Date: November 13, 2026
1. Agreement and Scope
These terms govern your use of the Limodock Passenger app, passenger portal and booking tools. By using these services, you agree to these terms and the general Limodock Terms of Service. If you do not agree, stop using the services. These passenger-specific terms apply to passenger use; the general terms apply where these terms do not address a subject.
Limodock provides transportation management software. The transportation company identified in your reservation provides your ride and is responsible for its vehicles, chauffeurs, service and applicable licenses. Contact that company for ride-related questions or complaints.
2. Your Account
You must be at least 18 to create an account. Provide accurate booking and contact information, protect your sign-in details, and report suspected unauthorized access. Use only your own account or an account you are authorized to use. Access is limited to the reservations and company services authorized for your account.
3. Booking Requests and Changes
A booking request is not a confirmed reservation until the transportation company approves it. Check your pickup date, time, addresses, stops, passenger details and flight information before submitting. Changes, extra stops, amenities and special requests remain subject to company approval and availability; submitting a request does not guarantee acceptance.
4. Fares, Waiting Time and Cancellations
Displayed estimates are not guaranteed final fares. The transportation company confirms pricing and any applicable taxes, card fees, tolls, parking, gratuity, waiting time or excess mileage. Review the charges and terms presented before confirming a booking or payment.
Complimentary waiting time for local pickups is 15 minutes from the scheduled pickup time. For airport pickups, complimentary waiting time begins when the flight arrives: 30 minutes for domestic flights and 60 minutes (1 hour) for international flights. After the applicable complimentary allowance ends, additional waiting time is charged at $2.50 per minute, subject to dispatch review and the approved payment process.
Cancellation deadlines, no-show charges and refunds are determined by your transportation company and the terms disclosed for your booking. Contact the company promptly if your plans change or you dispute a charge.
5. Payments and Card Holds
Payments are processed through third-party payment services. A card authorization is a temporary hold, not a completed payment. An authorization hold may be captured by the transportation company only after the ride is completed and in accordance with the authorization terms you accepted; an unused hold may be released or expire. Your bank controls when released funds become available.
Saving a payment method does not authorize automatic charges. An explicit payment action or authorization is required. Review each invoice and payment or authorization request before approving it. Limodock does not determine refunds or resolve bank processing delays.
6. Pickup Location and Chauffeur Tracking
The Passenger app may request foreground location access when you choose the current-location pickup option. This is optional: you can type an address instead. The Passenger app does not use background location tracking. Your selected pickup location is included in your booking request for the transportation company to arrange your ride.
When available, live chauffeur tracking uses location shared for your assigned active ride after departure. Availability depends on chauffeur consent, permissions, connectivity and device operation. Tracking ends when the ride is completed. Maps, arrival estimates, traffic and flight information may be delayed or inaccurate and should not be relied on for emergencies or guaranteed arrival times.
7. Passenger Conduct and Safety
Follow lawful safety instructions, use required restraints and do not harass, threaten or endanger chauffeurs or other passengers. Tell the transportation company about accessibility needs, child seats, luggage or other requirements in advance so it can confirm arrangements. The app is not an emergency service; contact local emergency services when needed.
8. Messages and Privacy
Service-related communications may include booking updates, chauffeur details, messages and invoices, subject to applicable law and available notification preferences. Marketing consent is separate from acceptance of this agreement. Standard carrier charges may apply to calls or texts.
Use messaging only for legitimate trip-related purposes. Do not upload sensitive payment details in messages. Personal information is handled under the Limodock Privacy Policy, and transportation companies are responsible for their own use of the information they receive to provide service.
9. Platform Use and Availability
Do not impersonate others, submit fraudulent bookings, access another person's data, or interfere with the service. Limodock may restrict access for misuse or security reasons, subject to applicable law. The software is provided as available; uninterrupted service and the accuracy of third-party information are not guaranteed.
10. Rights, Disputes and Updates
The general Terms of Service address intellectual property, disclaimers, liability and New York governing law. Nothing in either agreement removes rights or remedies that cannot lawfully be excluded. Your transportation company's disclosed service terms govern the ride itself, subject to applicable law.
Updates will be posted with a revised effective date. Where required, notice or renewed acceptance will be requested. Continued use after an update takes effect constitutes acceptance only to the extent permitted by law.
11. Contact
For bookings, cancellations, lost property, fares or refunds, contact the transportation company identified in your reservation. For Limodock software or agreement questions, email info@rideblackwave.com. Website: https://limodock.com.