Terms of Service
Effective Date: November 6, 2026
1. Introduction
These Terms of Service ("Terms") govern your access to and use of the transportation management software platform provided by BlackWave Transportation LLC ("Company," "we," "us," or "our"), including the Limodock website, the Passenger application, the Driver application, and the Dispatcher application (together, the "Platform").
By creating an account, accessing, or using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.
2. Our Role as a Software Provider
We provide technology and software services to independent limousine companies, chauffeur services, private transportation providers, and fleet operators ("Transportation Companies").
Transportation Companies are solely responsible for the transportation services they provide, including reservations, pricing, driver conduct, vehicle condition and licensing, passenger safety, and compliance with applicable laws and regulations.
We are not a transportation carrier, and we do not provide transportation services. Any transportation service booked through the Platform is provided by the independent Transportation Company identified in your reservation.
3. Accounts and Eligibility
You must be at least 18 years old to create an account.
You agree to provide accurate, current, and complete information when registering and to keep your account credentials confidential. You are responsible for all activity that occurs under your account.
Transportation Companies are responsible for managing access for their dispatchers, drivers, and passengers, and for the accuracy of company, vehicle, and driver information they enter into the Platform.
4. Reservations and Bookings
Passengers may request transportation services through the Platform. A reservation request is not confirmed until the Transportation Company accepts it.
Quotes and price estimates generated by the Platform, including traffic, distance, toll, and time-based estimates, are estimates only. The final fare is determined by the Transportation Company and may include applicable taxes, tolls, gratuity, waiting time, excess mileage, and other disclosed charges.
Cancellation, no-show, and refund policies are set by each Transportation Company and disclosed at the time of booking or in the applicable invoice or authorization terms.
5. Payments, Authorizations, and Invoices
The Platform allows Transportation Companies to issue invoices, request card authorizations, and accept payments through third-party payment processors.
A card authorization is a temporary hold and not a charge. Funds are captured only according to the authorization terms presented to the cardholder, and unused authorizations may be released or may expire automatically.
Saved payment methods are never charged automatically without an explicit authorization or payment action.
We are not responsible for the acts or omissions of third-party payment processors.
6. Driver Application and Location Sharing
The Driver application collects and shares precise location information during active rides so that Transportation Companies and passengers can track trip progress.
Location sharing begins only when the driver starts an active ride and consents through the in-app notice, and it ends when the ride is completed. Drivers may decline location sharing, in which case live tracking features will not function.
Drivers must comply with all applicable traffic laws and must not interact with the application in a manner that distracts from safe driving.
7. Acceptable Use
You agree not to misuse the Platform, including by: providing false or fraudulent information; attempting to access another user's account or data; interfering with the Platform's operation or security; using the Platform for unlawful transportation or any illegal purpose; or scraping, copying, or reverse engineering the Platform except as permitted by law.
We may suspend or terminate accounts that violate these Terms or applicable law.
8. Intellectual Property
The Platform, including its software, design, logos, and content, is owned by or licensed to the Company and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Platform for its intended purpose.
Transportation Companies retain ownership of their own business data, branding, and content uploaded to the Platform.
9. Communications
By using the Platform, you consent to receive service-related communications, including reservation confirmations, trip updates, invoices, and notifications, by email, SMS, or push notification, subject to your notification preferences and applicable law.
10. Disclaimers
The Platform is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not guarantee the accuracy of maps, traffic estimates, flight information, or price estimates, and we are not responsible for the transportation services provided by Transportation Companies.
11. Limitation of Liability
To the fullest extent permitted by law, the Company will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business opportunities, arising out of or related to your use of the Platform.
Our total liability for any claim arising out of these Terms or the Platform will not exceed the amount you paid to us for use of the Platform in the twelve months preceding the claim.
12. Indemnification
You agree to indemnify and hold harmless the Company from claims, damages, and expenses arising out of your violation of these Terms, your misuse of the Platform, or, for Transportation Companies, the transportation services you provide.
13. Changes to These Terms
We may update these Terms from time to time. The updated Terms will be posted on this page with a revised effective date. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.
14. Governing Law
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles. Any dispute arising out of these Terms will be resolved in the state or federal courts located in New York.
15. Contact Us
If you have questions about these Terms, contact us at:
BlackWave Transportation LLC
Email: info@rideblackwave.com
Website: https://limodock.com